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Refund and Return Policy for ggkeys.com | Effective Date: 25.03.2024

Refund and Return Policy for GGKEYS LTD

At GGKEYS LTD, we are dedicated to providing our customers with high-quality gaming and software keys. Your satisfaction is our top priority, and we strive to offer a seamless shopping experience. We understand that sometimes things may not go as planned, which is why we have established a clear and fair Refund and Return Policy to address any issues that may arise with your purchase. Please read the following policy carefully to understand your rights and our procedures for handling refunds and returns

How we proceed with the Refunds and Returns?

1. Eligibility for Refunds and Returns

  • Refunds are only considered if the product is proven to be ineffective and no working solution can be provided.
  • If the product key has been used or the order was made by mistake, the order is not eligible for a return or refund.

2. Timeframe

Any issues or refund requests must be submitted within 14 days of the order completion date.

3. Process

  • To request a refund, contact our support team at [email protected].
  • Specific requirements for each product will be requested by the support team for confirmation and processing.

4. Refund Method

Refunds will be issued to the original payment method used for the purchase. For example, if the payment was made with a credit card, the refund will be processed to the same credit card.

5. Cost

  • There are currently no costs associated with returns or refunds.
  • Since there is no physical shipping involved, there are no expenses for the customer.

6. Exceptions

Refunds or returns will not be granted under the following circumstances:

  • The product key has been used, redeemed, or activated.
  • The product was ordered by mistake.
  • The issue is reported more than 14 days after the order was completed.
  • A valid and working solution has been provided for the reported issue.

7. Customer Support

8. Contact Information

For any questions or concerns regarding this Refund and Return Policy, please contact us at:

Thank you for choosing GGKEYS LLC. We are committed to ensuring your satisfaction with our products and services.

If changes are made to the Refund and Return Policy, the updates will be posted on this page, and customers will be notified via email.