Privacy Policy for GGKEYS LTD
Welcome to GGKEYS LTD. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (https://ggkeys.com/), or use our services. We are committed to ensuring that your privacy is protected and we comply with the EU General Data Protection Regulation (GDPR).
What Personal Data We Collect and Why We Collect It
1. Information We Collect
We collect the following personal information from you:
- Mandatory Information: Email Address, First Name, and Last Name.
- Optional Information: Phone number and Address.
2. How We Use Your Information
We use your personal information to:
- Provide and manage our services.
- Process your transactions.
- Send you updates, promotional materials, and other information if you opt-in.
- Improve our website and services through analytics and tracking technologies.
- Show relevant ads through Google Ads (AdSense), Meta Ads, X Ads, and other media buying partners.
- Secure our website and services through reCAPTCHA.
3. Data Storage and Security
We store all personal data on Amazon Web Services (AWS), utilizing its top-tier cloud computing capabilities. For added security, we use Cloudflare for data encryption and protection, ensuring your data is safe 100%.
4. Data Retention
We retain your data for 24 months. You may request to have your data removed sooner by contacting us.
5. Sharing Your Information
We share your data with:
- Google and Meta: For ad purposes, shared as hashed data according to official protocols for marketing purposes.
6. Cookies and Tracking Technologies
We use necessary cookies to run the shop. Visitors in the EEA, the UK and Switzerland choose whether we may also use analytics and advertising cookies, and can change that choice at any time under Cookie settings at the bottom of every page. Everyone else can switch them off the same way.
| Category | Provider | Purpose | Main cookies | Kept for |
|---|---|---|---|---|
| Necessary | GGKEYS (WordPress, WooCommerce, WoodMart theme) | Cart, checkout, login, currency, recently viewed products, your cookie choice | wp_woocommerce_session_*, woocommerce_*, lwmc_currency, woodmart_recently_viewed_products, ggk_consent, ggk_cc, wc_facebook_signals_state | Session to 1 year |
| Necessary | Stripe | Payments and fraud prevention | __stripe_mid, __stripe_sid | 1 year; 30 minutes |
| Necessary | Cloudflare | Security and bot protection | cf_clearance, __cf_bm | Up to 1 year |
| Necessary | Tawk.to | Live chat, and a live view of current visitors (pages viewed, country) for our support team | twk_*, TawkConnectionTime | Up to 6 months |
| Analytics | Google Analytics (Google) | Visits and conversions | _ga, _ga_* | Up to 13 months |
| Analytics | Jetpack Stats, WooCommerce Analytics (Automattic) | Page and shop statistics | tk_ai, tk_or, tk_lr, tk_r3d, tk_qs | Up to 13 months |
| Analytics | WooCommerce order attribution (GGKEYS) | Which channel an order came from | sbjs_* | Session |
| Advertising | Google Ads (Google) | Measure and personalise ads | _gcl_au, _gcl_aw; IDE and test_cookie on doubleclick.net | Up to 13 months |
| Advertising | Meta (Facebook, Instagram) | Measure and personalise ads, in your browser and from our server (Conversions API) | _fbp, _fbc; fr on facebook.com | 90 days |
| Advertising | Klaviyo | Shopping e-mails and sign-up forms | __kla_id | Up to 13 months |
| Advertising | ProfitMetrics | Profit-based ad measurement | pmTPTrack | Session |
| Advertising | SliceWP (our affiliate programme) | Credit affiliates for sales | slicewp_* | 30 days |
| Advertising | Trustpilot | Review invitations after an order | None in your browser | Not applicable |
Our review widgets are shown by Trustpilot to every visitor; they set no cookies in your browser.
Without cookies, we also count where visits come from. When you arrive from another website or an ad, your browser tells us the page address and the referring website, and we add it to daily totals (source, campaign, landing page, country and device type) with no identifier, IP address or cookie. When you add a product to your cart, we note the page you were on, including any campaign tags in its address, and keep it with your order so we know which channel brought it. We do this in our legitimate interest of running and improving the shop; you can object by contacting us.
We keep a record of each cookie choice as proof of consent: a random ID, the date, the choice and the country, with no name, e-mail or IP address. Records are deleted after 13 months, and the choice itself is stored in the ggk_consent cookie for 6 months.
How Google uses data from sites that use its services: business.safety.google/privacy.
7. User Rights
Under GDPR, you have the following rights:
- Access: Request access to your personal data.
- Correction: Modify your personal information via the My Account section.
- Deletion: Request the removal of your data and account from our website.
To exercise these rights, please contact us at [email protected] or visit our Contact Us page (https://ggkeys.com/contact-us/).
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be notified via email and updated on our website immediately.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Email: [email protected]
- Contact Page: https://ggkeys.com/contact-us/
Thank you for trusting GGKEYS LLC with your personal information. Your privacy is of utmost importance to us.
