FAQs
Most common FAQs that we have received from our customers.
If you still cannot find your answer here, please visit our Contact Us page to reach our support team, which is available 24/7 to assist you.
Do I need an account to buy a key?
No, you do not need an account to make a purchase. As long as you provide your name, last name, country, and a valid email address, you can place an order. The key will be sent to the provided email address, allowing for a seamless and hassle-free purchase process. We prioritize convenience for our customers and aim to make your shopping experience as straightforward as possible.
Are your product keys legitimate and legal?
Yes, all product keys sold on GGKEYS.com are 100% legitimate and legally sourced. We obtain our keys from authorized distributors and partners, ensuring they are genuine and activate correctly. Our business operates under legal regulations, and we provide clear product descriptions to help customers choose the right license type for their needs. If you encounter any activation issues, our support team is always available to assist you.
I purchased a pre-order, when do I receive it?
If you have purchased a pre-order, it's important to understand that pre-order orders will remain in the "processing" status until the item is delivered.
Rest assured that you will receive your pre-order no later than the official release date specified for the product.
I didn't receive every item in my order. What should I do?
If you haven't received every item in your order, please be aware that our standard processing time is within 5 minutes. However, in rare cases, it may take up to 6 hours due to factors such as fraud checks or in-stock issues with the keys.
If you find that your order has not been delivered within 5 minutes, do not hesitate to reach out to us via our live chat support or by sending an email to [email protected]. We are here to assist you promptly and ensure that you receive all items from your order.
How do I activate my key?
Activating your key is a simple and straightforward process. After making a purchase, you will receive an email containing the activation details and the product key. It is important to provide a valid email address during checkout to ensure smooth delivery.
Steps to activate your key:
- Check your email – Look for an email from us containing the activation details and product key. If you don't see it, check your spam or junk folder.
- Locate the activation instructions – The email will include specific steps for activation, which may vary depending on the software or game you purchased.
- Follow the provided instructions – Carefully follow the steps to ensure proper activation.
For detailed activation guides, visit: GGKeys Guides
If you encounter any difficulties, we're here to help! You can contact us via [email protected] or reach out through our live chat: Live-Chat Page. Our live chat support is available from 07:00 AM to 02:00 AM European time.
What should I do if the digital item I purchased is not working or has stopped working?
If you experience any issues with the digital item you have purchased, we recommend the following steps to troubleshoot the problem:
- Invalid Key Message: If you encounter an "invalid key" message while attempting to activate it, double-check that you are activating it on the appropriate platform, such as Steam or EA app. Ensure the accuracy of the information provided in the order email containing the key and activation guide.
- Verify the Correct Region: Make sure that the key you received is for the correct region since some keys are region-locked, such as Global Keys, EU Keys, North America keys, and others. Verifying the key's region is critical for successful activation.
- Key Already Used: If you receive a message indicating that the key has already been used, please contact us immediately via our live chat support or email [email protected], and our support team will assist you.
Following these steps and reaching out to our support team as needed, we aim to ensure that you can enjoy your purchased digital item without any issues. We prioritize your satisfaction, and our team of experts is always ready to provide the assistance you need.
I don't like the game/software
We acknowledge that individual preferences may vary when it comes to games or software products.
As a digital retailer, we regret to inform you that we cannot provide refunds for products that have been redeemed or activated, as the keys cannot be revoked once activated. This policy is outlined in our terms and conditions, which were agreed to during the purchase process.
We apologize for any dissatisfaction this may bring, and we recommend leaving a review on the product page to share your experience and insights with other customers.
Your feedback is important to us, and we thank you for your understanding and cooperation in this regard.
Do you offer bulk discounts or reseller deals?
Yes, we offer special pricing for bulk purchases and resellers across all our products, including Windows keys, Office keys, game keys, and other software licenses. If you're interested in a reseller partnership or purchasing in large quantities, please contact us at [email protected] for exclusive discounts and deals.
Can I use a different billing name/email than my PayPal account?
Yes, you can use a different billing name or email than your PayPal account. However, to avoid delays in processing your order, we highly recommend using the same email as your PayPal account. If our system detects a potentially fraudulent transaction, we may request additional verification, which could result in a temporary hold on your order. This is done to ensure security and prevent unauthorized purchases.
For a smooth and instant delivery experience, please use the same email as your PayPal account whenever possible. If you have any issues, feel free to contact our support team.
Support Available 24/7 : [email protected]