No, you do not need an account to make a purchase. As long as you provide your name, last name, country, and a valid email address, you can place an order. The key will be sent to the provided email address, allowing for a seamless and hassle-free purchase process. We prioritize convenience for our customers and aim to make your shopping experience as straightforward as possible.

If you have purchased a pre-order, it’s important to understand that pre-order orders will remain in the “processing” status until the item is delivered.

Rest assured that you will receive your pre-order no later than the official release date specified for the product.

If you haven’t received every item in your order, please be aware that our standard processing time is within 5 minutes. However, in rare cases, it may take up to 6 hours due to factors such as fraud checks or in-stock issues with the keys.

If you find that your order has not been delivered within 5 minutes, do not hesitate to reach out to us via our live chat support or by sending an email to [email protected]. We are here to assist you promptly and ensure that you receive all items from your order.

Activating your key is a simple and straightforward process. After making a purchase, you will receive an email containing the activation details and the product key. It is important to provide a valid email address during the checkout process to ensure the smooth delivery of this information.

To activate your key, follow these steps:

• Check your email: Look for the email from us that contains the activation details and the product key. Be sure to also check your spam or junk folder, as sometimes emails can end up there.

• Locate the activation instructions: In the email, you will find specific instructions on how to activate the key. These instructions may vary depending on the game or software you have purchased.

• Follow the provided instructions: Carefully read and follow the instructions provided in the email. They will guide you through the activation process, ensuring that you can start using your product without any issues.

If you encounter any difficulties while activating your key, we are here to assist you. Our live chat support is available from 07:00 AM to 02:00 AM European time. Simply visit our website during these hours and connect with one of our knowledgeable support representatives who will guide you through the activation process or address any concerns you may have.

If you experience any issues with the digital item you have purchased, we recommend the following steps to troubleshoot the problem:

• Invalid Key Message: If you encounter an “invalid key” message while attempting to activate it, double-check that you are activating it on the appropriate platform, such as Steam or EA app. Ensure the accuracy of the information provided in the order email containing the key and activation guide.
• Verify the Correct Region: Make sure that the key you received is for the correct region since some keys are region-locked, such as Global Keys, EU Keys, North America keys, and others. Verifying the key’s region is critical for successful activation.
• Key Already Used: If you receive a message indicating that the key has already been used, please contact us immediately via our live chat support or email [email protected], and our support team will assist you.

Following these steps and reaching out to our support team as needed, we aim to ensure that you can enjoy your purchased digital item without any issues. We prioritize your satisfaction, and our team of experts is always ready to provide the assistance you need.

We acknowledge that individual preferences may vary when it comes to games or software products.

As a digital retailer, we regret to inform you that we cannot provide refunds for products that have been redeemed or activated, as the keys cannot be revoked once activated. This policy is outlined in our terms and conditions, which were agreed to during the purchase process.

We apologize for any dissatisfaction this may bring, and we recommend leaving a review on the product page to share your experience and insights with other customers.

Your feedback is important to us, and we thank you for your understanding and cooperation in this regard.